You can find us on instagram at @novaessenceperfumes or email us at info@novaessencestore.com where our customer service team will be happy to help you with whatever you need!

Our fragrances are designed to last up to 12 hours depending on your skin type, body chemistry, and activity level. For best results, apply to pulse points like wrists and neck where your body heat helps the scent last longer throughout the day.

No, we are online-only.

All our fragrances come in 50ml and 100ml bottles.

Currently no, we only ship within Cyprus.

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on Sundays.

Orders may take between 3-5 business days to arrive.

If you don't receive your order within 10 days after shipping, you are eligible for a full refund.

Please contact us at info@novaessencestore.com or on instagram @novaessenceperfumes.

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.